Step 1:

Find the right product in our wide range.

Step 2:

Pass on the desired price via the website, Telephone, E-mail or via WhatsApp

Step 3:

Wait for confirmation and finish your order.

Prefer the best price immediately?

Do you prefer to receive the best price immediately? Enter your details "Directly the best price"And receive a sharp proposal within a few minutes.

Do you find our counter proposal too high? Don't worry, contact one of our employees to discuss the price. We are convinced to come out together. 

Our employees are immediately accessible via Website Chat, Telephone, WhatsApp or E-mail.

It is also possible to respond directly to the counter proposal via the sent mail. 

It is possible that your proposal is canceled. This can have the following reasons.

- The article is sold out 

- Your proposal is not feasible

If you have any questions, please contact our employees. 

Our employees are immediately accessible via Website Chat, Telephone, WhatsApp or E-mail.

During working days you will receive a response to your proposal within 1 hour. If you have not received a message within 1 hour, check your spam or unwanted mail. It is possible that our message ends up in one of these folders. 

If you don't have a message after 24 hours, please contact one of our employees during working days. 

Our employees are immediately accessible via Website Chat, Telephone, WhatsApp or E-mail.

As long as an order has not yet been created, the article is free to be ordered by others. If you want to be sure of purchase, place the order. It is not possible to hold on to /reserve items without placed order. 

You can place an order in different ways. For example, it is possible to order an item directly via the link supplied: 

1. Enter your data via the link supplied 

2. Avoid the order by paying 

3. Receive the order confirmation at the time the order is placed and pays. 

Or place an order through one of our employees: 

1. Contact us 

2. State in which article you are interested 

3. Discuss the price 

4. Spend your address details to our employee 

5. Around the order by paying via the link supplied 

6. Receive the order confirmation at the time the order is placed and pays. 

That is possible at the moment that your order has not yet been processed. Contact one of our employees to provide the change. Our employees will adjust the delivery address for you. 

If your order has already been processed, it is unfortunately no longer possible to change the address afterwards. In this case, download the transporter's app and ask for an address change.

Our employees are immediately accessible via Website Chat, Telephone, WhatsApp or E-mail.

After ordering you will receive the order confirmation within a few minutes. It is possible that this confirmation ends up in the spam or unwanted mail. Check this at all times. 

If you have not received a confirmation after 30 minutes, please contact our employees. 

Our employees are immediately accessible via Website Chat, Telephone, WhatsApp or E-mail.

You can find a desired article in several ways: 

1. Use the search bar at the top (for example, fill the brand, model, EAN code, SKU or type) 

2. Use the different categories or filter options 

3. Contact our employees and indicate what you are looking for. They will present the desired article to you. 

Our employees are immediately accessible via Website Chat, Telephone, WhatsApp or E-mail.

You do not need an account to place an order. Having an account offers various benefits. It saves you time with a next purchase, all previous purchases are transparent and save articles in a wish list. 

Not to worry our range is regularly supplemented and expanded with new articles. In addition, it is possible to subscribe to your favorite brand or product group. If new items come in, you will automatically receive a notification. 

In addition, you can always fill in a search. If we receive the desired article, you will receive a notification again.  

It is always possible that your address is not recognized. In this case, contact our employees. They are happy to help you further. 

Our employees are immediately accessible via Website Chat, Telephone, WhatsApp or E-mail.

Sometimes it is possible that your item is no longer available. This can have the following reasons, the item was ordered double at the same time or the item is not in the desired condition to deliver. 

Don't worry, we will automatically keep you informed. If available, we will offer an alternative or, if desired, credit the amount. 

If ordered items are no longer available, you cannot oblige us to deliver the item.

It is possible to pick up an order. Ask one of our employees in advance for the possibilities.

Note not all items are in stock in Kaatsheuvel! 

Our employees are immediately accessible via Website Chat, Telephone, WhatsApp or E-mail.

"A manufacturer sets a price for a product. It is often based on what the manufacturer thinks the consumer wants to pay for the product. From a legal point of view, manufacturers cannot oblige retailers to keep this suggested retail price. The product is often sold for less but it can also be sold for more."

(Supplied by the Consumers' Association, click on the link below for further explanation)

Click here For other information regarding advice prices

How do our suggested retail prices come about?
Advisory sales prices at Outlet Specialist are supplied by third parties. Third parties are understood to mean the partners / suppliers of Outlet Specialist.

Questions about the advice sales prices?

Our employees are immediately accessible via Website Chat, Telephone, WhatsApp or E-mail.

Outlet Specialist accepts various payment options. It is possible to pay with:

- Ideal

- Credit card (Visa, Mastercard, Amex)

- Apple Pay

- PayPal

- Bank contact

- 3in

- Afterpay with Klarna

- Afterpay with Billing

- bank transfer

For more information we will point you through to our Payment Provider Mollie

Click here for more information

With Klarna AfterPay it is possible to pay afterwards. With AfterPay van Klarna you as a customer have the option to pay only when you receive the product at home.

To offer you the payment methods of Klarna, we can pass on your contact and order data during the checkout (checkout) to Klarna, so that Klarna can assess whether you are eligible for the payment methods of Klarna and you can tailor these payment methods for you. Your personal data will be processed in accordance with the Privacy statement from Klarna.

Click here for more information

A payment will be transferred within 14 days of receipt of the return.

No transaction costs will be charged, regardless of the payment method.

Refunds to customers are always made on the same account number / manner of payment as that is paid to.

Unfortunately, it is not possible for us to refund money to another account.

The order will be processed when the amount is fully paid.

If you wish to pay afterwards, you can use Klarna AfterPay. For more information see the link below:

Click here for more information

Contact one of our employees to provide the change. If an order has already been processed, it is unfortunately no longer possible to cancel or change it.

Returning is also possible within the specified period with the exception of specially ordered items. Unfortunately, we cannot guarantee returns for specially ordered items.

Our employees are immediately accessible via Website Chat, Telephone, WhatsApp or E-mail.

Contact one of our employees. They will help you with the further handling. 

Our employees are immediately accessible via Website Chat, Telephone, WhatsApp or E-mail.

Ordered items from Outlet Specialist cannot return!

You do have the option to view the article on location or to come and pick it up.

For questions, contact our customer service.

Our employees are immediately accessible via Website Chat, Telephone, WhatsApp or E-mail.

For specially ordered items or customized products, it is unfortunately not possible to return them.

If a purchased product is not sound, the buyer must complain to the seller within a competent time. This is called advertising.

The non-compliance with this obligation to complaint means that the buyer loses his rights due to non-conformity (non-compliance with a product).

A reporting period of a maximum of 48 hours after delivery applies to advertisements. Complaints can be passed on to our customer service employees.

Our employees are immediately accessible via Website Chat, Telephone, WhatsApp or E-mail.

Naturally! When you buy a product from us, the legal warranty applies. This guarantee means that the product is what you can expect as a customer.

Does the article not match? Let us know and together we will look for a suitable solution.

It is good to know that you conclude a (purchase) agreement with the sales partner, your warranty/repair request will therefore end up with them. The warranty certificate is your invoice or proof of purchase of the product you have purchased, you show this to us, then we know sufficiently and we will be ready for you. 

Our employees are immediately accessible via Website Chat, Telephone, WhatsApp or E-mail.

You can report request for warranty to our customer service. We therefore ask to proceed as follows:

1. Send an email to info@outletspecialist.com

2. In the subject, state the warranty request followed by the order number.

3. Clearly describe the reason for the warranty request in the mail.

4. Always add a copy of the original invoice in the mail.

5. Save the ticket number well, if you have any questions or comments, we ask you to mention the ticket number.

Our employees are immediately accessible via Website Chat, Telephone, WhatsApp or E-mail.

There is a difference between warranty and user traces. What are the differences and what do they influence on your application?

User tracks:

User traces are damage that can occur during the use of a device. This includes wearing a product, occurring scratches on a screen, cables that wear during use, colors that fade, material that diluted by use, etc.

Guarantees:

Guarantee is used when a product does not meet the requirements within the reasonable period.

Our employees are immediately accessible via Website Chat, Telephone, WhatsApp or E-mail.

It is possible that guarantees will be canceled. When does the warranty expire?

Below a few examples:

1. The product is not installed by a certified/recognized installer. Damage occurs during installation.

2. The product is not used in a responsible manner for which it is intended.

3. The product is dismantled by a non -certified installer for inspection.

4. The product is changed in an irreparable way.

For international shipments (packages), Outlet specialist uses the same transport costs as DHL.

Click on the link below for a cost overview per country with corresponding weight class.

Click here for all transport prices

If you wish to order an item with special dimensions or destinations, we ask to contact our customer service.

They are happy to help you with a suitable price.

Our employees are immediately accessible via Website Chat, Telephone, WhatsApp or E-mail.

We try to deliver our articles within 1 to 3 working days as standard. However, there are exceptions, with each article you will find at the top of the estimated delivery time indicated in working days.

Shipping with Track & Trace is a shipment through DHL, PostNL, UPS or FedEx. With these shipments you will automatically receive a track & trace code with these shipments through where you can follow the shipment.

A pallet shipment is used for items heavier than 25 kg. The purchased items will be delivered to your home by means of a Courier or DHL on a pallet. By default you will receive a track & trace code of these shipments via where you can follow the shipment.

It differs per supplier which carriers are used. The following carriers are used as standard:

- DHL

- UPS

- PostNL

- Fedex

- Quicargo

- TNT

- Genker

By default you will receive a track & trace code with every order. You can follow the package well via this code.

If you have not received a track & trace code, please contact our employees.

Our employees are immediately accessible via Website Chat, Telephone, WhatsApp or E-mail.

No worries if your product has not been delivered (yet), please contact us with our employees.

Make sure you have the order confirmation at hand, in this way we can immediately find your order back in the system.

Our employees are immediately accessible via Website Chat, Telephone, WhatsApp or E-mail.

It is possible to pick up your order in Kaatsheuvel. Always inform in advance whether the product in Kaatsheuvel is in stock.

Not all items are in stock in Kaatsheuvel.

Our employees are immediately accessible via Website Chat, Telephone, WhatsApp or E-mail.

Outlet Specialist supplies his orders worldwide. Do you have a unique request with regard to sending? Contact our employees to discuss the application.

Our employees are immediately accessible via Website Chat, Telephone, WhatsApp or E-mail.

Outlet Specialist is responsible for delivering an order. It is possible that your package will be delivered with, for example, a collective building or pickup point.

A different form of responsibility applies to both collecting buildings and pickup points.

For example, Outlet Specialist is not liable for lost packages after they have been delivered to a pickup point or collection building.

We prefer that you have your package sent to a home address or direct business address.

Our employees are immediately accessible via Website Chat, Telephone, WhatsApp or E-mail.

What are international shipments?

International shipments are understood to mean shipments that are sent to countries with the exception of Belgium, the Netherlands, Germany and Luxembourg.

What to do in the event of a delay?

Unfortunately, it is impossible that 100% of all packages or time is delivered. Given that international shipments are handled by transporters, a delay is seen as force majeure on which Outlet specialist cannot influence.

Is Outlet specialist liable in the event of a delay?

Delay is seen as force majeure. It is therefore not possible to recover any costs for the late delivery from Outlet Specialist.

It is of course possible that you order an item that you would like to organize the transport yourself.

This includes articles with different sizes, special destinations or high value.

At Outlet Specialist it is possible to organize your own transport for your order.

Contact our employees to discuss your application.

Our employees are immediately accessible via Website Chat, Telephone, WhatsApp or E-mail.

Outlet specialist acts as an online player. For example, Outlet specialist does not have its own showroom. It is, however, possible to pick up articles / orders in Kaatsheuvel before consulting.

Always contact our employees first to make an appointment.

Our employees are immediately accessible via Website Chat, Telephone, WhatsApp or E-mail.